What is the return policy?
Engagement Rings, Vintage Wedding Bands, and Finished Jewelry:
Any of our in-stock engagement rings that have not been resized, vintage wedding bands that have not been resized, and finished jewelry may be returned for a full refund within 30 days of the customer receiving the item as long as the items are in the same condition as they were received and returned with all appraisals, lab reports, and gift box packaging that was present in the original shipment. Requests for delayed shipping will affect the return policy period. For items held with a deposit, if the item is not paid in full after 1 week the order will be converted to a layaway). All jewelry must be returned in the condition in which it was received for the return policy to be honored. Any items that have been worked on by jewelers other than our own are considered final sale and not returnable. Vintage wedding bands that have been resized are final sale and not returnable. Vintage engagement rings and replica engagement rings that have been resized by one of our jewelers may be returned - but are subject to a $100 restocking fee for gold rings and a $150 restocking fee for platinum rings. Work or adjustments done to an item by anyone other than one of our Jewelers (sizing, setting, polishing, repairs, etc.) will void the return policy. If you wish to return an item, you must contact Leigh Jay & Co. prior to sending the item in order to obtain return authorization. Returns must be accompanied by a copy of the original invoice, any GIA reports and Appraisal documents and gift box . Upon receipt and review of the item we will refund the purchase price (minus any - if applicable - restocking fees as mentioned above) within 10 business days.
RETURN AUTHORIZATION FROM LEIGH JAY & CO IS REQUIRED FOR RETURNS. ARTICLES SENT WITHOUT RETURN AUTHORIZATION WILL BE REFUSED AND RETURNED TO THE SHIPPER.
Please be sure to fully insure the parcel upon return to prevent loss. Leigh Jay & Co. is not responsible for returns that are lost or misplaced by the postal/shipping handler.
If you have ordered a ring without requesting sizing, you may send it back to us for your first sizing at no charge. Please contact us for assistance in domestic shipping. You may ship the item to us without our assistance, but we are not responsible for this expense.
If you have ordered a ring and have already had it sized once (or more) you may send it back to us for a subsequent sizing at an additional charge. Depending on the size and the composition of your ring, sizing is an additional $40 - $150. Please contact us for assistance in domestic shipping. You may ship the item to us without our assistance, but we are not responsible for this expense.
All of our replica settings are made to order for the customer. Production is 3-4 weeks. If a setting (replica or vintage) is shipped without a center stone, it may be returned under the same policy that is applied to our engagement rings, vintage wedding bands, and finished jewelry. If you are having Leigh Jay & Co. set your stone prior to shipping and elect to return the setting, you will be refunded your full purchase price minus a $150 fee for labor and repairs required to unset the stone and return the stone to you. Settings that have been ordered in 18K Rose gold or altered with sizing beads or internal "butterfly style sizers are subject to a 25% restocking fee if returned within the 30 day return period.
Replica Wedding bands must be requested in specific sizes when you order.You may send rings back to us for a subsequent sizing at an additional charge (Please note that Diamond eternity bands cannot be resized and are subject to a restocking fee in the instance of the wrong size being ordered). Depending on the size and the composition of your ring, sizing is an additional $40 - $150. You may ship the item to us without our assistance, but we are not responsible for this expense.